“This was my email to them on the 04.05.2020 - Very disappointed - I was promise a professionalism but instead, they have all been very unprofessional and childish.
Good morning once again,
I am so disappointed in the way i have been treated by this company.You are all so unprofessional. I have paid for this service and you all failed to deliver to the point where i ended up creating majority of the website myself. On op of this, you have not carried out full SEO optimisation service that i have paid for.
Despite all that i gave you the benefit of the doubt and tried my very best to work with you. I have had a specialist looked at the website and they said that there are many issues with the design that needs addressing. So i have paid another web developer to assist with the changes need. I have sent emails requesting for the STFP and TFP information in order for external web developer to make necessary changes. Twice you have sent the wrong details after taking your time. It appears that you all block or intentionally refuses to answer my calls. Your company has caused my business to have financial lost because of the issues with the website and not carrying our proper seo optimising service as paid for, i was told that a google business listing will be created as part of the seo optimisation, however a few days ago (nearly 3 months later) someone from the seo department mentioned that this was not done, and your excuse was that google wasn't working due to the corona virus. I have no intentions of continuing to use you to host my website, i will transfer this to a new company in the next couple of weeks, once my website developer is able to access the TFP system.”
Posted 3 weeks ago
We completely disagree with all statements here. Natalie chose a Theme E-commerce website which is essentially a template/stencil that sells products. All we needed was the images and content. We completed this within 3 weeks once we had this.
The site has has all SEO work complete, but google listing. Here is a link as to why https://support.google.com/business/answer/9792336?hl=en
Contents of link
Limited Google My Business functionality due to COVID-19
During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.
Our current focus is on the quality and reliability of information on Google Search and Maps. We want to ensure users and business owners have access to essential features like whether the business is open or has special hours. Learn about best practices for affected businesses, and what you can do to keep your customers informed.
Please take note of these temporary product changes:
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Thank you for your patience. We are working as quickly as possible to restore full functionality to Google My Business. We will provide further updates as they become available.
We usually charge £129 plus VAT for this service, but due to the current situation we offer this at £83.85 plus VAT to help businesses cope in these hard times.
Here is a link to Natalies site https://www.furnitures2suit.uk/
If you are interested in affordable, professional sites and excellent SEO/PPC, please let us know!
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