“***EDIT*** I am reporting company to trading
standards anyone who wishes to add further evidence please contact me on melbucks68 "at" gmail.com
**EDIT Company are still refusing to refund, will be filing small claims paper work this week and also going to trading standards. I suggest others do the same, so the company will no longer be able to trade and rip people off*** EDIT. Company are ignorong my emails where I offered to pay for the domain. I have now asked for address to send legal paperwork to and still no response. I specifically stated that the MyCred plugin would need custom coding in my original correspondence. *** STAY AWAY FROM THIS COMPANY. All work is outsourced abroad where the language barrier makes communication very long winded. I was very specific with the site I asked to be made (even advise which plug ins were needed to be used to achieve this) yet after 8 weeks and paying a 50% deposit (£1500) they have decided to tell me that they can not do something that is imperative to the site and I explicitly mentioned that custom coding was required. The web designers are just glorified wordpress users. I could have got the website to the stage it is at now within a week with the wordpress knowledge I already have, the custom coding is what I was happy to pay for and thst is what they can not provide yet expect me to be happy with the website and refuse to refund. If no further response like others I will begin small claims process/charge back however I would rather not have to go down this route. Will keep review updated depending on whether I get a response from company.”
Posted 9 months ago
Regrettably the client has requested functionality that was not part of the agreed specification of work. WebCreationUK have explained this to the client and provided details of the specification that they agreed to at point of sale. The client is unwilling to accept this and despite our best efforts to find an amicable resolution we are at a stale mate.
We offered to carry out the work at a fee. Naturally we are not prepared to carry out extra work that the client is unwilling to pay for. Equally it is unfair and frustrating that the client is then trying to harm our reputation online.
WebCreationUK always include a thorough specification in a deposit invoice. We urge all clients to ensure that they are happy that this specification covers the requirements that they have.
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