Updated review Having posted my original review, I was immediately contacted with a sincere apology and offer of a credit. They are investigating what might have happened regarding lack of contact and from the other reviews it appears that my experience was probably an unlucky one-off. These things happen, but unfortunately it did mean that I was forced to go elsewhere for printing on this occasion. Original review Having had two orders from this company previously, I thought a re-print would be fairly easy for them. Unfortunately when logging onto my account on their website there was an error on their which prevented me from accessing my previous orders. They responded to an email about this saying that they were looking into it and would let me know when it would be resolved. Not heard anything and one month later, after not responding to several emails from me and having failed to phone back I've given up. Very frustrated by the lack of communication.