The service, once the product was finalised, is extremely efficient. The biggest drawback is the online design facility, it is not user friendly. It can be accessed from more than one point on the site and can be different at different entry points giving different template, in my case it gave me a 2 part ticket instead of a 3 part as a template. At one point it told me that the resolution was inadequate when in fact it was an image base I had used before with a successful order. Uploading an image extremely slow, gave me time to have food and a meal before it completed, some users would think it had crashed. Patience and perseverance are well tested with this facility, not for the fainthearted. The finished product is better than competitors and that is the only reason I repeat my orders but I can well imagine many users (customers) fall at the first hurdle.