As recorded by others the quote they gave was just bait to reel you in , they then play like a sap with a load of tosh of how they have found all these issues to devalue your car even though you may have been upfront and pointed them out on line.I was even told that my V5 document being the old blue top was a reason the computer deducted money The guy was obviously playing to a script. I did try to haggle and I suggested I would take the car away and sort out the V5, this prompted him to go back to his computer to press some buttons and come back with a slightly better offer with some laughable comment and waving of hands to say he had adjusted the V5 issue so it was no longer an issue!. By this time Iwas thoroughly hacked off accepted his final offer then to realise that this time he had not deducted the £49 admin fee. Felt a right plonker. Price was about 40% below original offer. My advice is stay clear or be prepared to walk away they do react when you try to back out but rather intimidatingly the take have your documentation and keys in to their office which is off putting if you just want to get your stuff and go. Wish I had found this site earlier I realise now what to expect. It is difficult to get the bad taste out of your mouth and get over the feeling of being so easily manipulated. So whatever you do have a back up plan so you can walk away . I have learnt a good life lesson if something looks too good to be true it is a SCAM. Do not use them