DINT Be FOOLED PEOPLE To whom it may concern, I received a valuation for my vehicle which was calculated at £13,300. I arrived at your dealership on Friday 3rd of July. Upon inspection it was agreed that the vehicle was in exceptional condition (quoted ad recorded as like new condition intact your surveyor said he never seen a pickup so tidy/Pictures time and date stamped to prove). There was a mark on one alloy wheel. A deduction was made to cover this (Approx £60 was quoted). I was more than happy to accept this. I agreed this with your surveyor. What happened next beggars belief. The surveyor entered the building and after returning advised that the vehicle I had presented was not 2014 but was 2013. To say I was alarmed was an understatement. The tax book advised it was 2014. He advised that he would have to adjust the price down to £12450. To say I was speechless was an understatement. He presented paperwork and I signed. From here on Voice recorded everything on my telephone as I was so concerned as to what was happening (I made your representative aware of this). Two minutes later I re entered the building to advise I didn’t want to sell and I believed the information was not truthful. The surveyor advised it was to late. He insisted it was correct. I asked for my vehicle back as no money had changed hands. He point blank refused. I went outside and called a local dealership who deals with Toyota. They assured me the vehicle was 100 percent 2014 and sent through documentation to verify the vehicle was both made and sold in 2014 (as per attached). I again re entered the building and showed him the evidence I had and that I now believed this was a clear case of fraud. He never accepted this even after the evidence I presented. Frustrated and embarrassed I left insulted and to be honest feeling totally robbed. I was so concerned I called the police (I have an incident number). I reported that I believed clear fraud had been committed. I received a call back from a police sergeant who took details and advised he would record for future legal proceedings and that he believed something serious had occurred. I again returned to the Belfast branch and demanded my vehicle be returned. I advised that I contacted the police and informed them fraud had been committed. This did unsettle the surveyor. He advised that he would look into where the mistake had been made and re evaluate the value of my vehicle less the damaged alloy (£60 he quoted). He advised the adjusted amount would arrive on Monday and that a WBAC representative would get in touch to discuss. Today I received £12450 (Not the £13240 I was promised) and guess what no one has been in touch. Believe me WBAC I have a substantial amount of evidence regarding this. I am willing to give you one chance and only one to put this matter right prior to me involving the financial conduct authority and the motor ombudsman trust-pilot and all other forms of social media. I have also trawled websites with the examples of below where previous staff have advised such matters occur. There are also literally hundreds from the general public. I look forward to your response.