The two people with whom I spoke, and then met were polite, friendly and helpful. I have no complaints about the service I received. However, the quote I was given was not merely misleading, but quite clearly dishonest. I originally valued my car online, and without any damage I was quoted around £1000. I was then given the opportunity to declare any damage, which I did, honestly and completely. In fact, I erred on the side of caution as I wanted to set my expectations realistically. This reduced my valuation to around £800, which seemed a little severe, but which I was happy enough with. On turning up to my appointment, my quote was reduced by another £200 down to around £600, with no reason given at all. No additional damage was found, and in fact where I had originally reported that I had only one key I was in fact able to produce two. The only reasoning the representative could offer was that my quote was a week old, but it's not particularly plausible that a 13 year old car would lose 25% of its market value in a week so this could hardly be considered as an explanation of the discrepancy. Frankly, I would have been perfectly happy with the £600 quote. I initially tried to give the car away to friends and family, but no-one wanted it. What is galling is the sheer brazen dishonesty of it. I would not use them again, and will not recommend on principle.