Got the online valuation for my car and book an appointment to bring it in all from my smart phone. The Hastings Branch is a short drive from where I work so I booked it in for 1pm so I could take it there on my lunch break. I had a call from them the day before my appointment explaining the process and what I needed to bring and was told it was important for me to stay in the car due to the covid situation. I arrived at the branch at 12:45 so fifteen minutes before my appointment at 1pm. I had been told on the phone by them that there were several parking spaces labelled up for we buy any car customers. But of course, when I got there, I find that there are no parking spaces available as they were all full, presumably with cars that they had purchased earlier in the day. So, I waited in my car across the road from the office. 1 o'clock came and went and nobody came out to meet me. It got to 13:15 and still nobody came to see my car. I thought they might be running late and so would call me or perhaps just pop out and apologize for running late. They certainly had my mobile phone as they called me the day before my appointment to go through the process. Anyway, it got to 13:30 and they were a complete no show and no call, nothing so I had to go back to work. I found this attitude totally unprofessional and total waste of my time. You might well buy any car, but you are not buying mine as I won't be coming back