Staff very helpful and friendly. The Beccles lodge was very disappointing. It is supposed to be wheelchair friendly but hand rails in bathroom only catered for people with right side disability as the hand rails were always on the left. If you are catering for disabled you really need to have rails on both sides of the toilet and preferably a raised seat. The shower itself was not too bad. However there is a very strong smell of the drains in the en suite wet room which was very unpleasant. The villa itself smelled musty and didn’t feel at all relaxing. A few cushions on the sofas and a rug in the lounge area would make a big difference. The kitchen wasn’t too clean. The cooker was not great. The oven wasn’t clean. The kettle was grim. There was mismatched cutlery and the can opener was broken. Overall things were very tired around the lodge and it is in need of an upgrade and a thorough deep clean with the drains also being sorted. It’s such a shame because it is a lovely centre. The other drawbacks however were the lack of accessibility for people in wheelchairs as walking around was quite difficult on the road surfaces. Wheelchairs cannot access the secret garden and when we asked about the ferry to the conservation area we were told although the wheelchair could access the ferry there was no access to the conservation area because of the wet conditions. If you have lodges that cater for disabled and wheelchair users please give them access to the centres amenities. A few tarmac paths around the centre would make all the difference. In summary I felt that people who are disabled are made to feel like the poor relations of the centre with no access and second class accommodation. Other accommodations looked to be so much better furnished and everything in the centre was geared towards able bodied people. What a shame.