We stayed in the Oulton penthouse last week. We had stayed in the Carlton 3 years ago & were really impressed, but this time the apartment was far from clean, the carpets in particular are horribly stained throughout, and the bathroom floors and bottom of the shower cubicle were dirty & mouldy. There was a blood stain on the curtain in the lounge and the coffee table was very sticky to the touch. Clearly nothing had been cleaned properly for months. Last time we had an impressive welcome pack with bread, marmalade, cake, milk, this time was much more meagre. The staff were surly on the whole, twice we asked for help closing the sliding doors in the apartment, both our requests were ignored, so we had to go out leaving the apartment unsecured. The restaurant menu has dumbed down since we were last there too, with fewer fresh ingredients and no waitress service to take your order anymore. We particularly remembered the fish platter which is no longer available. To top it all we had en extremely loud party of all girls downstairs at the weekend who had loud music & shrieked a lot. We couldn’t even watch TV to distract ourselves as there was literally no signal those 2 nights! The kitchen seemed less well appointed too - there was no strainer/ colander to drain rice or veg or to wash fruit and one saucepan was so dirty we didn’t even try to clean it & use it, as was the washing up bowl & drainer. All in all, we were very disappointed after having had such a good experience last time. The whole apartment including the balcony needs a thorough deep clean. Before you build any more lodges on site, perhaps you should look after the accommodation you already have. I hope this review will be helpful to you. l’m afraid we have been put off returning again.