We were a bit spoilt last time in that we were the first people to stay in Hales lodge last year. This year it was a bit tatty with a hole in the wall, broken toilet seat, Broken bath plug chain etc. Little easy fixed things. You have to wonder wether the cleaning staff are reporting these things to management. There did not appear to be any oversight of the crew by a supervisor. Both the dishwasher and the washing machine were broken and did not work properly. There seems to be repeated calls for electric kettles to replace the stove top kettle which took an age to boil and burnt your hand due to an over heated handle. Hats off to the maintenance men though who responded when we reported issues. They came immediately. The hot tub did not smell pleasant and had scum round the edge but we were assured it was fresh water. As we have a hot tub at home, I was not convinced. Would be good to have a maintenance sheet so you could see when some one last checked the water / chlorine. Again, we reported this and the response was immediate. The site itself was fantastic as were all of the staff we had dealings with. A lot of these things had been commented on in the guest book which is why you have to wonder wether there is any connection between the cleaners and management. Nothing that couldn’t be sorted quickly and with proper supervision.