A mix of good and frustration. Lovely site. Mix of friendly and unfriendly staff. Had booked to check out on Monday. Went to book a swim in the morning before check out but was told that the pool would be closed as England was going into lockdown on Thursday...!? No valid reason why the hot tub was closed when the pool was open. Was told we couldn't have take away fish and chips as the fish 'wouldnt fit in the box' had to suggest that that could cut the fish in two, then it would fit. This had to be back and forth checked with the chef before getting the go ahead! Would have been quicker to drive into beccles for food. Horrendous smell in every shower room. Also very grubby around the edges of every shower. Was told the ferry runs every hour on the hour. Waited from ten to till twenty past. Had to walk up the reception to get them to call someone to take us across. Was told to call when we wanted to return - no answer on the phone. Had to wait another half hour. An hour wait for a 1 minute crossing is a little much. Filled in the form online to ask for vegan options for the restaurant - no reply. When the pool was open is was very nice. Nice layout to the site. The staff that were friendly were very nice.