Chris Collins
SO first off, the actual Spa that arrived has been very good and we are happy with the product itself. However, the communication from CS is appalling. I appreciate that everyone has been working differently with COVID restrictions but this is just an excuse I am afraid in this case. The SPA arrived with no notice a month before the last communication said it would. We were only told the day before it arrived (no mention it would be delivered the following day) that the starter kit we ordered was not available for some months meaning we had no chemicals to use when it arrived. We then took them up on the offer to order just chlorine at a 30% discount as a bit of any apology. That was ordered on the 10th June and today, 24th it has not arrived. So we have had a fully operational Spa for more than two weeks now but are unable to use properly without chemical. CS takes two days to respond to any simple request and have now replied two weeks in a row that they expect despatch to go out that week. I will believe it when I see it! Get your communication sorted out as you have a good product!
1 month ago

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial