I've not got the pond reservoir and grid I purchased installed yet as the builders are still landscaping. But the delivery and customer service have been excellent and the product looks good, is of good quality and exactly as I would have hoped. Water Garden went out of their way to ensure I had the base of the pool delivered in time for my builders to do their planning for installation even though there was a delay in receipt to them of the grid. They were most helpful and understanding sending my order in 2 separate deliveries at no extra cost to enable the works without hold up. I was very grateful. Excellent company.