Communication not very good in terms of confirming delivery so you are left wondering if you'll get your skip less than 24hrs from delivery date. I had to phone the day before to finally get confirmation although I'dbooked almost a week earlier. Sub standard service in terms of skip collection - mine was not collected on the agreed date and I had to phone to find out what was going on as no communication from WasteOnline. Finally collected a day later. Appreciate they sub-contract out to local firms but ultimately my contract is with WO so I'd expect them to know from their sub contractors if delays will occur and customer is being inconvenienced. You are also having to put aside a whole day for delivery and collection as the window is 7.30am to 7pm and are not provided with a narrower window at any point. You don't know this until you have already paid. I have to say that WO's customer service is great and they do get back to you as quickly as possible and are very polite and helpful. Prepared to give WO another try as easy booking, very reasonably priced and great customer service (though I hope not to have to call next time).