Very bad service. Delay in my snaped timing chain and they told uts wear and tear so they can not cover. Strongly recommend not to us them. I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1)Timing chain repair We instructed a second independent vehicle examiner to inspect your vehicle who has confirmed. In our opinion based on the visible evidence we would conclude that the evidence found at the time of our inspection is consistent with wear and deterioration of the timing chains, causing the chains to become loose. The damage found to the bottom timing chain guide is consistent with timing chain slap. The fully extended top timing chain tensioner is also consistent with the timing chain becoming slack due to stretching, due to wear and deterioration. This has also caused the camshaft sprockets to become worn in appearance. The condition is wear and deterioration and some drive on damage has occurred. The fault would have been evident in the form of heavy rattling type noise. We are therefore of the opinion the chain has not suffered a failure as defined and drive on damage will have occurred as confirmed by the independent examiner. The plan excludes worn parts, parts which have not suffered a sudden failure and any drive on damage. We are therefore unable to progress your request I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered please email repairs@warrantywise.co.uk within 30 days of the above date.. Can you expect this answer from a company.