We visited Warners Bembridge Friday 12th October Reference number 11511056 We wrote a letter ..outlining the problems We went away and returned on Friday 26th October to find a message on phone from Tina saying Warners could not help us get car parking ticket refunded. This was the least of our problems as we had to travel 45 miles from Lymington to Portsmouth because our 11.00 clock ferry was not running and Wight link said WArners had been informed but had not passed information on to us. I tried to ring and speak to Tina but was told she didn,t start work until 5.00pm. I rang again at 7.00pm to be told Warners were now closed. It seems you can easily contact Warners to book a holiday but not to make a complaint. We are platinum card holders and very disappointed with this service