My wife slipped and fell on something in the Exeter store that was on the floor near customer services. A fellow customer helped her up and took the bit which she slipped on to customer services and explained that she had slipped on it. While she was still stood there getting herself together a waitrose guy in a suit who had been standing by the customer services walked pass her and said are you alright and walked on (bearing in mind that they do not speak to you normally) When I contacted them I was told that the cctv did not cover that area but they could view the lady handing something to a person at the desk and it seem's like the guy who spoke to did not see her either (very suspicious indeed). That is what I call do not see anything and keep quiet we may get a claim against us. Sod the customer.