Brilliant! Easy to set up the cover initially choosing exactly what we wanted. Just made a claim for gastroenteritis and it's all settled quickly and so easily! Just in a different league to all the other insurance companies as far as I can see , having dealt with many before I retired from veterinary practice! Update 14/11/21 Just had to claim again for an ear problem this time. Took a little longer but now all settled without quibble . So reassuring having good insurance cover - vet bills ,for even fairly minor problems, are so much bigger than when we worked in the profession (retired 11years now) !! Update April 2022 Just had to claim for my other little dog who has been poorly this month. All settled so quickly and smoothly again. While in the vets we overheard another poor lady trying to make sense of an insurance claim form with another company- so very much easier with Waggel! Thanks for your friendly ,helpful service. May 2022 Can't fault Waggel - our "big girl" suffered a life threatening crisis last Friday which needed a visit to the emergency vet practice and urgent surgery - I'm pleased to say she's made it through and in less than a week she's bouncing back and Waggel have sorted the claim already! June 2022 What a couple of months we're having! This time the little one! The gastritis following her "indiscretion " eating horse droppings has become a chronic problem so lastweek saw us trekking off up to a referrral centre in Somerset for extensive investigations and subsequently a fat bill again. Once again Waggel was there for us. Claim easy and settled in less than 10days. Its a worrying time with poorly pups but Waggle at least help ease the financial part of it.Thankyou so much.