Hello Waggel, I just wanted to give you a review to say thank you! We had to put a claim through for our dog Taz as he fractured is tooth. Luckily we have never had to make a claim before and we really didn’t know how the claims process worked. Thanks to Mercedes we were able to focus on what really mattered, and that’s Taz. Mercedes kept us up to date and informed the whole way through, even when we hit a little bump in the road with retrieving his medical records. I’m over the moon with the customer service we received and I think Mercedes deserves some recognition for this. Waggel you’re brilliant. I’m pleased that both of our dogs are insured through you.