We visited the showroom to actually see the door, side panel and frame up close. We were treated very professionally and all the staff were friendly and welcoming, even though we had not made a prior appointment. FYI there were two slight metallic protrusions on the door surface. These were resulting from the manufacturing process and were not a serious problem. We are very impressed with the contents of the delivery packs. Every possibility has been covered e,g, drills, touch-up sealant, masking tape and paintbrush. Brilliant. Our installer was very impressed with this and the overall quality.