Unfortunately I choose Vodafone for my broadband when moving home - two months ago and every form of contact with them has been a mess up. I signed up over the phone because the website wouldn't work. They had the wrong address on the router - luckily I had it delivered to a pick up point. They needed to send an engineer over to set up my router so I booked an afternoon so would only take half a day off work. He came in the morning. The line didn't work so had to have BT fix it first. I tried to get a username and password so I could log in and claim the promotional gift. They kept giving me the wrong details which didn't work. They cut me off, without warning, when I eventually managed to get through, they said I hadn't paid my bill. No warning despite a direct debit account set up. Another was set up (My bank account now shows 2). I've tried to contact them by online web help, phone and the online webform. EVERYTIME being a problem. They don't recognise my account, I can't progress past the automation because I don't have a username or account number or order number - none of which was supplied and which was why I was contacting them in the first place to get!! Finally tried the CEO email but of course no response so I'm still left without account login and the means of claiming my gift. They couldn't be more incompenent if they purposely tried.