The correspondence is appalling.Trying to sort out a contract at its end is an absolute nightmare. By law you need to contact people about the end of their contract. There was no correspondence by email until I cancelled my debit order, by then I owed more money and still had to give a months notice which now puts me more into debt! It takes 10 days to tell if you have paid off monies owed and then to cancel contract only AFTER the ten days. By then you owe more money and puts you more into debt. Other mobile companies you just cancel with one phone call!! This is pure extortion ! My family members have been with you for 5 years but will be cancelling their contract too.