had a 24 month contract on a phone that worked for 12 months. when contacting them they said they need to send a text to the phone for security, after i just explained the phone doesn't work. Then they say they cant find an account in my name. After a few attempts with the same result i cancelled the direct debit and funnily enough they found my details. They apologised for all the calls i had to make and promised the last 2 payments i would not have to make as a token gesture. I now have a bill, after phoning them they want to send a text to the phone that i threw out in the end as it didn't work, they wouldn't speak to me about it due to security so i had to pop into the local branch and photocopy my driving license. I then phone back up and get passed through to billing who then explain i need to pay it as they don't have any information on my notes about this, i asked them to listen to the recorded call which her response was i wont listen to the call unless you supply me with a date. She also stated that they had sent a text to the phone explaining i was going to be billed a month ago (After about 20 phone calls you would think some one would make a note saying "This guy keeps phoning up as his phone isn't working" The deals "look" good however the coverage is poor and doesn't match what they're site advertises and the customer service may as well be run from children's nurseries.