Shocking service! My Vodafone smart phone exploded smashing my work phone's screen too. I went into the store in Brighton and waited 20 minutes to be seen. I explained my phone exploded and the customer service advisor wrote, 'apparently exploded' on my notes. Waited over an hour for her to input the notes. All 9 phones I wanted were out of stock. She offered me a £55 phone (£20 over my budget) I asked if it was just £55 or there were additional costs. She said it would only be £55. I went to buy the phone and was informed it was £65. I told her that I had been told it was £55 she said I needed to buy credit but had not told me this at the time. By this time it was 1820. The store apparently closed at 1800 but I was not told this. At 1820 I was told, 'you have to leave now or you will be locked in!' I explained I had no phone they repeated that I had to leave. I was forced to leave with my sim in my hand, no phone, no way to get home as I could not call anyone to pick me up, no way for anyone to contact me in an emergency. I said, 'I've been here for an hour.' She said rudely, 'I've been waiting for a wee for an hour' and ran away. Today I called to find out where my phone is and was told I needed to call the store to ask them. The store that intimidated me! I was then told a friend or relative should do that! why would I want to put them in that position? I called back to speak to a manager and was refused as I could not answer my sim activation date! I've had my old phone (that I am currently being forced to use) for 10 years! Who would know that? I can't access texts on my phone while on it or look at numbers that have called me while on the phone. Due to that the manager who would have been 'willing to talk to me' (as if he was doing me a favour!) refused to talk to me! This is completely unacceptable. It's lucky my phone did not explode leaving shards of glass in my face and the manager is not WILLING TO TALK TO ME! I've been a member for over 20 years of Vodafone! I WILL NEVER USE VODAFONE AGAIN! I have been intimidated and threatened by them already!