From the begining I've never had a good signal where I live or work. Never been impressed by them always disappointed over the last few years. I recently called to try to do a downgrade because I'm moving abroad but I was told by an emotionless, unhelpful employee that I can not downgrade even after upgrading a couple of month ago. Cant do anything for me apart from pass my contract on to someone else and was really trying to push it... who in there right mind would take a massive bill with no phone? I will most definitely not be using Vodafone in the future.