I have been in a 6 month cycle of issue after issue all starting from me wanting to transfer ownership from a business account to a personal account. Vodafone completely screwed it up causing me no end of problems. It took months from someone to take ownership of the situation and work to understand what went wrong. No sufficient tracking of the problem, no call backs (eventhough they were promised), absolutely no accountability, and inconsistent advice/reasons for the issue. This resulted in me leaving Vodafone which they made very hard for me to do eventhough it was all their fault. For the 3 months since I have left, I have been a victim of 'ghost billing' where I receive monthly texts that my bill is due eventhough I am not even a customer anymore. Month after month I was told the problem was fixed and each month the text comes through. I have again been told it is now fixed - I'm not holding my breath. Vodafone security process is also completely flawed and inconsistent and differs depending on who I am speaking to (sometimes I have to answer 5 questions, sometimes they just need my PIN, sometimes they just need my password). Vodafone should be heavily fined and held accountable for how incompetent they are. Disgraceful.