VODAFONE CON AND PROVIDE DISTASTEFUL, RUDE AND UNSATISFACTORY CUSTOMER SERVICE. STAY CLEAR. I am still struggling to get to the end of many issues from 3 years ago, for instance, Vodafone took a contract out under my name and they eventually advised me that it was indeed set up in 'error' and would refund several hundreds of pounds back into my account - still waiting! They also said they would provide me with insurance but did not after coning me into thinking I had this but when my phone stopped working they made it impossible for me to use/claim the insurance. After only a couple of weeks my new phone started overheating and they claimed I would have to pay for the phone to be fixed, it was still under the warranty and I do not appreciate a faulty phone and getting blamed for the issue in the process. Luckily I used my initiative and went to apple, they gave me a new phone within minutes - thank goodness for Apple! The problems go on and on....... the customer service s non-existence, demoralising, rude, unprofessional and full of broken promises. The nail in the coffin; the most recent interaction was with a specific member in the prime contact team, she took poor customer service to another level. This is the worst customer service I have EVER received in my life, she was rude, snidey, insensitive, spoke over me, passed their faults onto me and twisted everything. To some up she treated me in the most dehumanising and disgusting way possible, I was shocked to say the least. There are many other companies that will provide you with dignity, good customer service and better deals, I strongly suggest you invest your time and money with these reliable and professional companies.