Very poor customer service in UK. I pre-ordered and paid for a treadmill and there was no communication whatsoever about my delivery. After chasing them I finally got it delivered with no advance notice , the delivery just turned up one day. I opened the package and it had a cracked screen, looked like it was used. I then contacted the customer support who denied it was their product. After several emails and evidence, they eventually realised it was their product. They still have not arranged for an exchange. I’m worried if I return the treadmill I will not get my money back. Awful customer support for UK customers.