I purchased a dehydrator recently. When it arrived, I set it up as per instructions but it started making some very loud (and irritating) clicking noises. I tried to contact Vitality4Life on the phone (no one available to take the call), on the online chat (no one available), using the online form (no response) and by email. I eventually received an email a week later and, after a bit of to-ing and fro-ing, they agreed to replace it. I was sent details to book a DHL return which I duly did. The item was collected last Friday and delivered back to them (signed for) on Monday. I have repeatedly emailed asking when the replacement will be sent but have had no response, it is now Wednesday. Currently, Vitality4Life, have over £100 of my money and there's no sign of my dehydrator.