Vital Consular dealt with authorisation of legal documents for my visa to China. This was done mostly promptly, however there were several situations wherein I had to chase specific individuals for an update, when I was told that I would be kept in the loop at all stages. I understand that this may seem a small concern, however when paying £800+ for a service, this is unacceptable. For example, I was told I would be informed immediately upon the embassy reopening after COVID lockdown, yet I found this information myself, and was only told after I'd sent an email questioning this the day after the embassy had reopened. The representatives were professional in their correspondence, however as stated above, when paying over £800 for a document service, you shouldn't have to be chasing people for information and updates, especially when you've been told that these updates will be given to you as soon as they are available.