They failed to remove an urgent services from their website options that was advertised as 10 days, and only informed me that it would take standard to longer time up-to 4 weeks after I paid for that urgent service. I had to press myself to make half of that service work by calling the embassy to expedite the return of my documents and they never offered a refund or even half a refund. beware and do not purchase any of their online services without contacting them to confirm availability. they were promote with communication to rectify the issue, keeping me in the loop, so I could track and press for fast attestation by the embassy. I'll only give them credit for helping me do half their job for them.