I've always been a Specsavers customer but for convenience I changed to visions express in Tesco roborough. Bad choice. I've had an appointment booked and confirmed by text, which I took time off work for at the end of the day. I arrived and was told I was half an hour late and had now missed it. Turns out someone had clicked the wrong slot but somehow sent me the text for the slot I had agreed to. I was given lenses by the optician who knew I wear them all day and every day. I went back after a month to say my eyes were dry as anything with them and could I try something else. They passed me over to a trainee who was in her final year of study. Fine by me. She told me I shouldn't have been given these lenses for the time I wear them for! She suggested I try a set of dailies and a set of weeklies. Brilliant. I arrived to collect once I got my text and was only given dailies. I asked where the weeklies were and was told they don't give out two types of trial lenses at once!! Ok. So I tried the dailies and went for the check up. I said I liked them but still wanted to try the weekly to compare. So I was given weekly ones to try, and went for the check up after trying for a while. I said these are fine but I'll go with the daily ones. The optician hadn't saved any info on the fit of the daily ones on my check up for them! So guess what. I had to trial them AGAIN. I was furious. But I did, and went for the check up. Finally all was ok and was changed over. Except I wasn't. I waited and waited. Almost 2 months for delivery. Finally they arrived and were the OLD style lenses!! I went back to the shop and was told they can order the ones I was supposed to have. I agreed. Eventually they arrived a week later and I swapped lenses. I checked the price of the new ones were £21 rather than the £28 I'd been paying for the awful dry ones. This was all before Christmas. I've noticed tonight I am STILL paying £28. I am now done with vission express. I'm moving back to Specsavers. I've had enough. It is a total joke. I never had any of this with Specsavers!!