Tim
I had a look round the Cheshunt Vision Express earlier in the week and, subject to the results of an eye test, choose two pairs of glasses, one being Rayban sun glasses. Very helpful staff so no problems there. Also a great selection of frames! Unfortunately, having been on the brink of spending over £300 on two pairs of glasses I decided not to buy anything at the last minute. Why? Well nobody wants to feel like they have been intentionally mislead which was definitely the case with the way that the Raybans where presented. The entire sun glasses wall was awash with bright orange signs advertising 50% off and they were above or next to each brand. However when I sat down with the saleswomen I found out that not only were Raybans not in the offer but if I wanted lenses that had the rayban logo on (which, let’s face it is pretty important if you choose a pair) that it will cost you an extra £150-£240!!!! Making just that pair of sunglasses £300-£400! Now, had the frames been clearly labelled as being not in the sale and branded lenses shown to be extra and by how much I still would have bought them. The fact that this was clearly hidden from the costumer until the last minute came across as very dishonest and nobody wants to buy something from a business after being made to feel like that.
5 years ago
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