I paid for and spent most of a day doing my chosen course as I need the certificate for my new work. I completed the course and earned my certificate, which I still cannot print off. I emailed to say this and a lady called straight away to tell me that it was because I hadn't filled in the feedback. I did this, and a week later I still cannot print it, I have emailed twice since to ask what to do or if there is any other way to get my certificate but I have had no reply. So now I will probably have to pay to do it elsewhere. Very disappointed and feeling ripped off