Upgrade when like clockwork from a monthly rolling sim - only deal to the new S9 I choose... got the device test drove a similar 'good feel in the hands' as they say in the device industry! But too small for my XL sized Glove Only hands so... processed the return still in process!... which is a pain... but they added a second device to my contract and sent out my final choice a more business focused Note 8 swiftly... boom now another network has lost its future upgrade next month definitely as I'm sticking with Virgin Media and going business broadband too! VM Mobile is like a can of beans... As a customer you get; Tin Label What is says on the Tin in the Tin .... truly that's all you want... beans when you expect beans!