virgin nightmare thats how I sum it up, my son bought the experience for my 50 birthday for Jamie olivers within 3 weeks of buying this all his restaurants closed down, after a week of trying to get help from virgin we managed to exchange it for a meal at the clink restaurant, we went for our experience which was absolutely great the service and meal was exceptional then we went to pay only to find out that the voucher would not work the manageress went above and beyond to try and resolve the situation after 30 mins of trying to sort this out I eventually paid for the meal and explained I would sort this out with virgin. trying to get hold of virgin was a nightmare having to be put on hold ,constant ringing with no answer and also the opening hours of 9-5 is quite awkward when you are unable to make calls in works time it took me two weeks to eventually get through and speak to someone who then said that I was unable to have a refund and would have to rebook (not happy) I then applied for the bella italia meal whilst on the line with the lady from virgin, I received the voucher and that evening booked my experience. went for my meal today and same as the clink it was exceptional service and food stunning, went to pay and guess what the voucher would not work again. the manageress had to take my phone and email virgin for an activation code which I already had from virgin we then waited for this to come through only to find it still wouldnt work, the staff were exceptional again and they finally got it all sorted. on the two occasions I found it very embarrassing standing at the till with a que of people waiting to be served only to find out this voucher would not work.