Poorly organised by staff at encore had to arrange special assistance and wheelchair accessible seating myself directly with theatre. Given meal options choose Prezzo at 5pm. No email confirmation was rcvd so called back on day of visit to confirm booking and said nothing had been booked for us. Went into detail with the agent regarding the issues we had already had and then rebooked our meal to be told Prezzo wasn't an option in December and only restaurant available at short notice was sports bar and Grill with little option we booked a table. Having explained to the agent my wife's wheelchair needs imagine my utter shock when we arrived at the Sports Bar to realise to get to the restaurant you have to climb 2 flights of stairs. No Lift. Manager was unhelpful and very rude about this saying if you want to eat you have to come up the stairs. My wife, with my support, climbed the stairs causing severe pain and discomfort. Things didn't improve service was awful and the food wasn't great our burger was full of hard gristle bits, we were given the bill before we had even had our desserts. On the plus side the staff at the theatre are amazing and helpful simply could not do enough to help and WICKED itself was truly wonderful. I honestly can't believe in this day and age disabled people are treated so poorly my wife's needs were made very clear but simply overlooked by staff at encore truly disappointing. What's more I emailed encore and virgin to make a complaint following our trip and didn't even have decency to email an apology