I have tried and tried at different times of the day to book a theatre trip before my voucher expires. I have been told that if I want to extend the date it will be £20 but how can I book if you do not answer the phone. Well the phone is answered but I was told each time the lines were busy then was cut off. So if customers can’t book their experience it’s very profitable for the company if customers either lose their money or pay extra for the extention. Well done Virgin I will tell my family not to pay out money again for a virgin experience. I’ve asked them to phone me to make a booking but don’t expect that will happen.