Amber Elliott
Booked a day trip to guernsey for my birthday, in short don’t bother. The day trip which is being advertised is NOT a day trip. In actual fact the maximum amount of time you get in guernsey is 4 hours, which doesn’t include the time waiting to board the ferry to get back to Poole, and you have to be all booked in ready and waiting to leave at least 30 minutes before departure. It takes 22 minutes to get to the beaches in guernsey from the port, so just getting to the beach and back takes up a 3rd of your time before you’ve even spent any time there! A total of over 6 hours on the ferry, including 2 hours of waiting time each side, it was an extremely disappointing boring trip and I will NOT be booking with virgin experience days again. Extremely disappointed.
Helpful Report
Posted 2 months ago
Hi Amber,

Many thanks for taking the time to provide us with your feedback, and we are sorry to hear of your disappointment.

We always ensure our vouchers are as transparent as possible, and therefore advise of any availability restrictions or important information, both prior to purchase and upon activation. As a gentle reminder, we advise of the following under the 'Additional Details' tab on our website: "The experience duration includes approximately four hours spent ashore with a sailing time of between 2 hours 30 minutes and three hours, so please allow a full day."

Once again, please accept our sincere apologies that the experience did not meet your expectations and please do not hesitate to get in touch with us if you need anything further.
Posted 2 months ago
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