Emily
I can’t comment on the actual experience as I haven’t been on it yet but I just wanted to leave a review regarding virgin experience days as a whole. I booked The Shard champagne tasting for a Christmas present and since then I have had nothing but issues with them and I would advise not to use them for anything. Firstly, you can only book over the phone and the opening hours are Mon-Fri 9-5 which is extremely awkward if you work these hours yourself. The next thing I found was once I had managed to find the time to phone them and actually get through to speak to someone is that you can reserve a booking but as I was going with someone else I obviously find out if the date I was given was okay with them and also bearing in mind that the booking was around 4 months away. I was advised that they would call in a few weeks to confirm the booking but I didn’t receive any call whatsoever so I called them only to be told my reserve booking had been given away to someone and they insisted that i was called on a number of occasions to confirm but they hadn’t. I was then advised I was no longer able to make a reserve booking and if I booked and was unable to attend then I would not be able to re-arrange so basically I would loose all my money. Once I had made a booking, I received a call a couple of months later to let me know that the timings of the event had changed which was fine with me but the problem I’m finding with all of this is that everything is on their terms and it’s all most as if they want you to cancel and not attend as they are making money without providing a service. I would recommend to anyone who is considering using virgin experience days to not to use them as they aren’t customer friendly and will quite happily take your money without providing a service.
Helpful Report
Posted 2 months ago
Hi Emily,
Many thanks for taking the time to leave a review.
We're so sorry for the issues that you have encountered. We can totally understand your frustration and this is certainly not the experience we want for our customers. We can see that you have now got a booking confirmed, but if you have any further queries, please do not hesitate to contact us via Live Chat or pop us an email (info@virginexperiencedays.co.uk), which may be a little more convenient for you.
Posted 2 months ago
Virgin Experience Days is rated 4.13 based on 2,028 reviews

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