I want to award people who go for virgin experience for not to get any vouncher from them and purchase directly or use groupon etc. I got my voucher for London helicopters and twice my booking got cancelled. I then decided to get my refund back and I have been advised from London Helicpoters that they will let virgin Experience Days know that it’s not the customer fault and issue them refund. When I contacted the virgin experience days the lady I spoke to on the phone gave me false information by saying that I can’t get my refund back and I can only exchange with something else. I have mentioned that I have been told from the supplier (the helicopter London flights) that I should get my money back if it’s not the customer fault and the cancellation is made from us more then once. But the customer service of virgin Experience Days just told me that we don’t do that. You can’t get money back. I then called the London helicopter flights to let them know that I’m not able to get my money back. They were shocked to hear and told me that they giving me the false information and in that case you are eligible for Finn refund and he then called the customer of virgin Experience Days and been told the same thing and the only thing we could do to raise the issue to the higher customer service which was just waste of time as they all the same . I will never ever go back to them again. I wish if I knew and would book directly from the main supplier . Please people be aware of their terrible customer care because they will all make you fool and if for any reason you want to claim the money back there is no way you will get it back . So make choice carefully . Such a terrible experience with virgin