Good Morning, I had the pleasure of speaking to Janet this morning, who was very kind and extremely helpful. I telephoned because my latest VIP e-liquid Order had been duplicated - I had paid for 6 and received 12 liquids in two consignments. I rang to pay for the second lot and was told that as I am a valued, long-term Customer, the second batch should be retained with your compliments which is very kind. I have always been impressed with both the products and service from VIP and would not look anywhere else for my vaping needs. Many thanks and keep up the good work. Kind Regards, John Bauckham