I have been a customer of VIP for over 4 years and the service and fulfilment has always been brilliant. Products delivered the next day. Unfortunately, I have just had an issue whereby Royal Mail has stated that it delivered my product and that I signed for it, but this isn't the case and my order is missing. Despite this not being VIPs fault, they have taken charge of the situation and are now investigating this on my behalf. The incident has been dealt with my a lovely lady called Janet Duckworth - impeccable customer service! I will certainly continue to be a loyal customer. Thank you Janet and VIP.