Village is quite a fitting name for this company because that is exactly what they are. I have never felt more ripped off and mislead in my life. We paid a total of £900 up front. Our boiler was making some funny noises. VHL sent an engineer round for a diagnosis which cost £108. We were then booked in for another appointment to replace the heat exchanger. We had to reschedule 4 times because they either kept on sending the wrong people with the wrong parts or someone was ill etc etc. Finally when the boiler was looked at we were told it was just the pressure that was the problem (this was 3 weeks after the incorrect diagnosis). I have now been trying for 4 weeks to claim a refund for works and parts that were a) never required and b) I never saw. The manager ignores my calls and all his staff plead ignorance. In this day and age companies should not be able to get away with this criminal behaviour. I am now pursuing the claim with the Citizens Advice Bureau. DO NOT USE!