Just bought a combi boiler (W100-35KW) through my local plumbing shop. I should have listened to the shop owner and my plumber - both of whom suggested I go for something like Valiant or Worscester - I guess it serves me right for ignoring the experts and relying on Which. So the boiler was delivered to the shop and my plumber went there to check what fittings came with the package and saw that one of the hinges which opens the control panel flap was broken. The hinge is integrated with the flap and is made of plastic !!! After 2 weeks of to and fro between the shop owner and Viesmann ( Viesmann having sent an agent to inspect) they still refuse to replace it. Now this happened when the boiler was in the plumber's shop and they were dealing with the guy who gives them business. I am dreading what will happen when the boiler breaks down once installed in my house. STAY AWAY FROM THIS COMPANY.