bought toilet,seat, cistern package. ..total disaster... First delivery hopelessly packed, and broken After delays, phone and emails, pictures, received replacement. Not the unit pictured on website so not the one ordered. More long telephone calls, non action by staff, until finally... Representative arranges collection and after approval from her supervisor agreed refund of pre-discounted price, i.e. "compensation" of £10. Refund still delayed and is short the promised £10.. more emails ....receive refusal to honour the promise. Obviously this company often perform ok, but the test is what happens when something goes wrong. After the waste of time ( 1 1/2 hours phone ) and weeks of delay, Ordered from Plumb****** who delivered fast, cheaper, with first class packing. Victorian Plumbing... GO ELSEWHERE. They don't deserve your custom.