Used this company twice. On the first occasion purchased a small hand wash basin unit for a downstairs toilet. They sent the wrong tap and when I complained, they tried to say it was the one I ordered. After checking their recordings of the telephone call they confirmed they had made a mistake. We also had a problem sealing the waste outlet pipe where it connected to the underside of the sink unit. Two plumbers tried and said the casing was faulty, reported this to this company who told me to take a photo of the problem even though I explained that it would not clearly show the problem as it was tucked up deep underneath. Eventually, I found a plumber managed to get it to seal by using copious amounts of sealant. The second problem. I am currently having a complete new bathroom fitted and decided to purchase a Grohe shower control. As they were actively installing I paid for a next day delivery. The following morning I phoned them to say I had not received email confirmation of purchase which they apologised and duly sent. I also asked about the delivery due the same day and was told it would arrive early pm. At 16.40 I phoned to query why it had not arrived and was told “the lorry had broken down, it will be delivered the next morning”. When I protested they said they would refund the difference and only charge me for standard delivery. I think they should have refunded the whole charge. It arrived that afternoon. Won’t be using them again.