I ordered a Cube 500 x 1600mm Heated Towel Rail 4 weeks ago which clearly says it has a straight profile to it. When it came, it was lop sided / curved so I reported it as a fault. Despite my protestations that the item is lop sided (designed that way, by the looks of it), Victorian Plumbing are having none of it. I've sent pictures in ("it looks curved as you're stood at an angle", "its not flat on the floor"... are the responses. Anyway, they said "as a matter of goodwill" they would come and collect it yesterday. Goodwill - you've picked and sent me the wrong product!! Never mind. Point is, I had to take a day off work yesterday for them to collect. Their collection agent, UPS, called me at 9.44am to say they couldn't make the 1.00pm latest collection window. So I asked them to confirm when they could make it. They phoned back at 10.09am to say it would be just after 1.00pm. So, I popped out for a couple of hours. In the meantime, they turned up at 11.58am and I was out. Hopeless. Now Victorian Plumbing want me to stay in another day for another collection. To be clear, this business picked and despatched the wrong product. They've dragged their feet in agreeing and then getting it collected. Their courier didn't show up on time. And now I must have another day off. This business couldn't care less about their customers. They have treated me with absolute disdain. Shocking treatment. Steer clear, there's far better plumbing businesses out there.