Ordered £600+ worth of bathroom goods and paid £35 extra for them to be delivered on a particular day. I was let down and the goods turned up days later causing great inconvenience. Staff were quick to blame me before climbing down when faced with the facts. They also did not tell the truth about refunding my £35. After waiting in unacceptably long queues of up to 14 people, I gave up phoning and corresponded instead with countless emails which were replied to without staff reading them properly. Finally, weeks later, I am to receive my £35. It seems that this company does not care in the least about customer service and does not train its advisers to an acceptable level. As for their goods, Apollo2 vanity unit is badly made and damaged. All credit to my bathroom fitter who spent ages getting it to look half decent. Would never deal with this company again.